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FAQs

Commonly asked Questions & Answers

Very quickly - what's the difference between the three membership levels of the Insights Library?

Discover is 'Mixing Light, as a magazine'; consume the content but that's it.

Discover+ allows you to start interacting in the Insights Library (via the comments section which often contains great follow-up discussions and learning) and awards you one Resolve Course (if you haven't already released one).

Premium is for professionals who are actively learning, want to interact with members and Contributors/Authors, and value a dedicated community of post production professionals - both in forums and live online events.

Does Membership Also Unlock Your 'Resolve Fundamentals Courses' and 'Practice Projects'?

An Insights Library Membership gives you access to the entire Insights Library (everything under the "Insights Library" tab). New Discover+ and Premium members and reactivations get a one-time award of 3 Training Credits to unlock any of our DaVinci Resolve stand-alone training titles. Premium members also earn credits toward additional unlocking of DaVinci Resolve training courses every three months - as long as their membership is in 'Active' status.

Alternatively, training courses can be purchased separately as stand-alone products - no membership required.

Practice Projects are stand-alone self-contained downloadable products giving you material to practice your color grading skills. Due to licensing restrictions, Practice Projects are separate purchases and are not part of any recurring Membership program. They can only be purchased by Mixing Light account holders.

How Often Is New Content Added To The Insights Library?

Every month you can expect to see 6 – 12 new pieces of content released on a regular basis. The exact number and mix of Video, Text and Audio articles will vary. The exact release schedule also varies from week-to-week and month-to-month. But we average about 120 new client-tested Insights per year.

Can I Download Video & Audio From The Insights Library?

Premium members can download video and audio content from the Insights Library to their own computer. All other members are limited to streaming only.

Do You Accept Paypal?

We do not. PayPal limits the ability of our members to manage their payment details directly on our website. Our payment processor (Stripe) gives members full-featured, secure control over their credit card and debit card details directly from our website - without us keeping ANY of that information on our servers. Our connections are encrypted and we regularly test our encryption protocols.

We allow you to easily end your subscription directly from the My Account page with a few simple clicks. There's no need to visit a 3rd party, as required by PayPal (and our members often complained how frustrating it was to do).

Are My Payment Details Safe On Your Site?

Yes! Mixing Light doesn't store any payment details on our site. Our payment processor Stripe, processes billions in transactions each year, and is one of the most trusted online payment processors. Stripe employs the strictest levels of encryption on all transactions. Every session on Mixing Light is also protected with Strict SSL and we have opted into the HSTS protocol, not just securing EVERY page, including payment pages, but ensuring the website can't be viewed if SSL is not active.

Our SSL certificate authority is Google Trusted Services - our web host runs on Google's highest tier backbone and our server is behind Cloudflare to help protect against malicious actors.

We recommend that every member uses a unique, strong password to protect against unauthorized access of your member account. In fact, we recommend 1Password as a tool for creating and managing passwords. You should also log out of your account if the computer is in a shared setting.

Do You Offer Refunds?

We have different refund policies for our different products:

Insights Library Monthly and Annual Memberships have a 10-day refund policy for the initial membership payment. There are no refunds for the recurring monthly payments because 5 days prior to each rebill, we email a notification with instructions on where/how to cancel the membership providing time to cancel. On Annual Memberships, we offer refunds within 30 days of rebill events (and yes, Annual rebills get the same 5-day email notification).

We recommend canceling at least 24 hours prior to the scheduled re-bill. If cancelling less than 24 hours before the rebill, the payment is at risk of being processed and you'll have an additional 30 days of membership.

DaVinci Resolve Fundamentals Courses have a 10-day refund policy. This provides plenty of time to evaluate the course.

Contributor Consultations provide full refunds if cancelled more than 24 hours before the Consultation start time. There are no refunds if canceled in under 24 hours. A Consultation may be rescheduled once. Any further rescheduling will be canceled with no refund. This is because our Contributors are working professionals who have set aside time for Consultations and can't reasonably be expected to fill a Consultation time in under 24 hours.

Can I Request A Particular Topic Be Covered?

Of course! If you have any thoughts or areas you would be interested in seeing us cover please go straight to our Contact Us form and let us know. We’re always listening to what you say and need so we can offer the best topics for our members. Premium members have an Office Hours LIVE! Request form, to have their questions answered in a live format by a team of our Contributors.